Refund and Cancellation Policy

1. Who this policy is from

PropelusAI Soul is operated by RBSS Ventures, whose registered principal place of business is stated in our Terms of Service. Payments are collected through Cashfree. This policy applies to every paid subscription to PropelusAI Soul.

2. What your payment buys

When you pay for a plan, your payment buys a set amount of usage. Your account shows how much of that usage remains at any time.

2a. Cancelling your plan

You can cancel any time. Your plan stays active until the end of the period you have paid for. Cancellation stops future charges and does not create a refund; whether any money comes back is decided only by clauses 3 and 4 below.

[UNDER LAWYER REVIEW — clauses 2a, 3 and 4 as ruled on 21 October 2026; the lawyer confirms whether the fourteen-day window covers renewals as well as the first payment]

3. When you may request a refund

You may request a refund within fourteen days of your first payment on an account. This applies to the first payment only. Later payments and renewals are not refundable. Separately, a payment more than six months old cannot be refunded at all, regardless of when you ask.

4. What a refund covers

Within that window, PropelusAI Soul refunds only the value of the AI credits you have not used, at published rates. It never refunds the whole payment, and it does not cover usage you have already consumed. If you have used all of your usage before you request a refund, no amount is refundable, even if you request within fourteen days.

5. What happens when you submit a request

From the moment you submit a refund request, usage on your account is suspended and no further chargeable services are available. This fixes the unused balance so it can be calculated fairly.

6. How usage is measured

Usage is measured by the usage record in your account. That record is the agreed measure of usage between you and us, and refund amounts are calculated from it. If you believe the record contains an error, write to support@propelusai.com within seven days and we will investigate. Nothing in this clause affects your rights under applicable consumer law.

7. What you receive

Cashfree, our payment processor, adds its own payment fee on top of the plan price at checkout. This fee is shown to you before you pay and is not refundable under any circumstances. If your refund request is approved, you receive the amount calculated under clause 4, which is the value of the AI credits you have not used, at published rates — the Cashfree payment fee is never any part of what is refunded. A refund is never less than zero.

8. How to request a refund

To request a refund, use the refund option in your account or write to support@propelusai.com from the email address on the account.

9. When you receive the money

Approved refunds are processed within 14 business days of the request date.

10. Cancelling your subscription

You may cancel your subscription at any time. Cancellation stops future charges. It does not create a refund, and access continues until the end of the period you have paid for.

11. If you are not satisfied with the outcome

You may escalate to our Grievance Officer, whose name, postal address and telephone number are published on our contact page, as required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020.