1. About PropelusAI Soul
What is PropelusAI Soul?
A helper for your social media. You tell it what you want, and it writes, plans and posts across your accounts and gathers your messages in one place.
Who is it for?
PropelusAI Soul is for anyone who wants help handling their social media, whatever they do.
Which platforms does it work with?
Instagram, Facebook, X, LinkedIn, Google Business, Discord, Telegram, WordPress, YouTube including Shorts, and TikTok. WhatsApp Business is receive only: you read messages, and nothing is posted or replied there.
Can I talk to it out loud?
Not yet. Voice switches on once our voice servers are running. Until then you type what you want, in your own words.
2. Safety and control
Will it post anything without asking me?
No. Every post waits for your OK, unless you choose to let it post on its own.
Do I give it my social media passwords?
Never. You connect each account through the platform's own sign-in page, and you can disconnect it any time.
Can I undo or change a post?
Yes, until it goes out. Change a waiting post any time; changing it after you approved it asks for your OK again. Once a post is live, you edit or remove it on the platform itself.
3. Plans and billing
Do you charge per person?
No. Every plan is one flat price.
How do I pay?
Through Cashfree, by UPI, card or netbanking.
Can I get a refund?
As set out in our Refund and Cancellation Policy. The payment gateway's fee is never refunded. Refund and Cancellation Policy
Can I change or cancel my plan?
Yes, from your billing settings at any time. A cancelled paid plan moves to the Spark plan at the end of the period you paid for.
Can I start without paying?
Yes. There is a Spark plan; the plans page says what it includes.
4. Privacy and data
Where is my data kept?
Self-hosted on dedicated servers, encrypted, and never sold. The Privacy Policy names the locations. Privacy Policy
Can I download or delete my data?
Yes. Ask for a copy of your data or for it to be deleted from the privacy settings in your account, or write to support@propelusai.com.
5. Help and complaints
How do I reach support?
Email support@propelusai.com or use the help button. Support hours: Monday to Friday, 10 AM to 7 PM India time, with a reply within 24 to 48 hours. WhatsApp: +91 9477466514.
Who handles complaints?
Our Grievance Officer, Rohan Dubey. We acknowledge within 24 hours and resolve within 7 days. Make a complaint